SocialWeb (“SocialWeb,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices you have regarding your information.

By accessing our website, submitting information to us, communicating with SocialWeb, purchasing our services, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Business name
• Business contact information
• Information about your business, services, products, industry, audience, and marketing goals
• Photographs, videos, audio recordings, and other media containing you, your employees, representatives, customers, or other individuals
• Social media account information that you choose to provide
• Communications between you and SocialWeb
• Information submitted through forms, discovery calls, questionnaires, contracts, or other communications
• Information reasonably necessary to provide our services

We aim to collect only information that is reasonably necessary for legitimate business purposes.

2. How We Use Your Information

We may use information collected by SocialWeb to:

• Provide our social media, content creation, filming, editing, marketing, and related services
• Communicate with you about our services
• Respond to inquiries and schedule calls or meetings
• Create and manage client accounts and projects
• Develop social media strategies and content
• Film, photograph, edit, process, store, and deliver content
• Publish content where authorized by the client or applicable agreement
• Process and administer payments
• Provide customer support
• Maintain records relating to our business relationship
• Improve our website, services, workflows, and customer experience
• Prevent fraud, misuse, or security incidents
• Enforce our agreements and protect our legal rights
• Meet legal, regulatory, accounting, tax, or other lawful obligations

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

3. Photos, Videos, and Content

Because SocialWeb is a social media and content creation agency, our services may involve collecting, creating, receiving, editing, storing, and publishing photographs, video recordings, audio recordings, and other media.

Clients are responsible for ensuring that they have all necessary permissions, releases, licences, and consents from employees, customers, actors, models, guests, or other individuals appearing in materials that the client provides to SocialWeb or instructs SocialWeb to use or publish.

SocialWeb may use, edit, publish, distribute, or otherwise process photographs, videos, audio, or other content only as permitted by our agreements, instructions, applicable consent, or applicable law.

Clients should not provide SocialWeb with photographs, videos, personal information, copyrighted materials, or other content that they do not have the right or authorization to provide.

4. Payment Information

SocialWeb uses third-party payment processors, including Stripe, to process payments.

When you make a payment, your payment information may be collected and processed directly by the applicable payment processor. SocialWeb does not intend to directly store complete credit or debit card numbers on its own systems when payments are processed through Stripe.

Payment processors may collect information such as your name, billing information, payment card details, transaction information, device information, and other information necessary to process and secure your payment.

Your payment information is also subject to the privacy policies and terms of the applicable payment processor.

5. How We Share Information

SocialWeb does not sell or rent your personal information.

We may disclose information when reasonably necessary to:

• Service providers that help us operate our business
• Payment processors
• Website hosting or technology providers
• Cloud storage providers
• Contractors or professionals assisting with client work
• Software platforms used to operate SocialWeb
• Professional advisers such as accountants, lawyers, or insurers
• Government authorities, regulators, law enforcement, or other parties where disclosure is required or permitted by law

Third-party providers may process information according to their own privacy practices and contractual obligations.

Where appropriate, we take reasonable steps to work with service providers that maintain appropriate safeguards for the information they process.

6. How We Protect Your Information

SocialWeb takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, theft, or destruction.

However, no website, electronic communication, cloud storage system, internet transmission, or digital storage method can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect personal information, SocialWeb cannot guarantee absolute security.

7. Data Breaches

If SocialWeb becomes aware of a privacy or security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances.

Where required by applicable law, SocialWeb will notify affected individuals and/or applicable authorities.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Complete client projects
• Maintain appropriate business and financial records
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, tax, regulatory, or contractual obligations

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements and legitimate business needs.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is collected, used, or disclosed
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Request deletion of certain personal information where applicable
• Raise a concern or complaint regarding our privacy practices

Some information may need to be retained despite a deletion request where required or permitted by law, including for legal, accounting, fraud-prevention, contractual, or record-keeping purposes.

10. Consent

Where consent is required, SocialWeb seeks to collect, use, and disclose personal information with appropriate consent.

By voluntarily providing information to SocialWeb, you consent to its collection, use, and disclosure for the purposes communicated to you and described in this Privacy Policy, subject to applicable law.

You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media platforms, payment processors, booking platforms, or other services.

SocialWeb does not control the privacy practices, security, content, or operations of independent third parties.

We encourage users to review the privacy policies and terms of any third-party service they use.

12. Children’s Privacy

SocialWeb’s services are not intended to knowingly collect personal information directly from children without appropriate authorization or consent where required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

13. International Data Processing

Some service providers used by SocialWeb may process or store information outside your province or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, governments, law enforcement agencies, or regulatory authorities in those jurisdictions where legally permitted.

14. Limitation Regarding Third-Party Services

SocialWeb uses third-party platforms and providers in operating its business.

To the maximum extent permitted by applicable law, SocialWeb is not responsible for the independent privacy, security, availability, or data-handling practices of third-party services outside of SocialWeb’s reasonable control.

Nothing in this Privacy Policy excludes or limits responsibilities that cannot legally be excluded or limited.

15. Business Transfers

If SocialWeb is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of its business, information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Any personal information involved in such a transaction will remain subject to applicable privacy requirements.

16. Legal Disclosures

SocialWeb may collect, use, preserve, or disclose information where we reasonably believe doing so is necessary or permitted to:

• Comply with applicable law, regulation, court order, subpoena, or legal process
• Respond to lawful requests from authorities
• Investigate suspected fraud, abuse, or unlawful activity
• Protect the rights, property, safety, and security of SocialWeb, our clients, users, or others
• Establish, exercise, or defend legal claims

17. Changes to This Privacy Policy

SocialWeb may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal obligations.

When this Privacy Policy is updated, the “Last Updated” date at the top of this page will be revised.

Where required by law, we will provide additional notice or obtain consent before making material changes affecting how previously collected personal information is used.

18. Governing Privacy Requirements

SocialWeb handles personal information in accordance with privacy laws applicable to its operations, which may include Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal or provincial privacy legislation.

If a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will govern.

19. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the personal information SocialWeb holds about you, please contact:

SocialWeb
Privacy Contact: Tariq Pasha
Email: tariq@socialwebs.ca
Location: Ontario, Canada

We will make reasonable efforts to respond to legitimate privacy requests in accordance with applicable law.

20. General

This Privacy Policy is intended to explain SocialWeb’s privacy practices and does not create rights beyond those provided by applicable law or contract.

Nothing in this Privacy Policy is intended to waive, restrict, or exclude any obligation, right, remedy, or liability that cannot legally be waived, restricted, or excluded.